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Refunds and Cancellations:

For regular students, we prefer transferring your refund to account credit at the school, which you can use for classes or services.

Otherwise, for these categories:

  1. Class Pack - late cancellation within 24 hours of class, forfeits refund

  2. Workshop / Intensive - late cancellation within 7 days of event, forfeits refund

  3. Service - late cancellation within 24 hours of service, forfeits refund

  4. Teacher Training - see below

  5. Retreats - see below


1. Class Pack or Unlimited Pass Refunds

  • refunds are made to payment method received

  • refunds incur a staff processing fee of $25

  • credit card refunds incur a 10% charge of original paid amount, retained by Santosha

  • class pack partial attendance will be refunded as a percentage of the total paid (3 classes attended of a 10 class pass warrants a 70% refund, before fees)

  • unlimited pass attendance will be refunded as a percentage of the time (after 10 days of a monthly unlimited pass warrants 20/30 = 66% refund, before fees)

  • refund to account credit at Santosha, rather than repayment to student, foregoes all fees

Example class pass refund

For example, a student buys a 12 class pack at $144 using a credit card.

After having completed 3 of the 12 classes, the student chooses a refund.

  • The student completed 3/12 classes, so is eligible for a 9/12 = 75% refund before fees. 75% of $144 = $108.

  • Staff fee of $25 is retained by Santosha

  • Credit card fee of 10% of $144 = $14.40 is retained by Santosha

  • Refund of $108 - $25 - $14.40 = $69.60 is available to student credit card

  • Refund of $108 is available to student’s account credit at Santosha to use for other classes/services.


2. Workshop / Intensive Refunds - 7 day prior cancellation required

  • refunds are made to payment method received

  • refunds incur a staff processing fee of $25

  • credit card refunds incur a 10% charge of original paid amount, retained by Santosha

  • workshop deposit of 10% is non-refundable, and retained as a fee

  • partial attendance will be refunded as a percentage of the total paid (3 hours attended of a 10 hour workshop warrants a 70% refund, before fees)

  • refund to account credit at Santosha, rather than repayment to student, foregoes all fees

Example Workshop Refund

For example, a student enrolls in a 20 hour workshop at $400, and pays upfront using a credit card.

After having completed 5 of the 20 hours, the student chooses to leave the workshop.

  • The student completed 5/20 hours, so is eligible for a 15/20 = 75% refund before fees. 75% of $400 = $300.

  • Deposit of 10% of $400 = $40 is retained by Santosha

  • Staff fee of $25 is retained by Santosha

  • Credit card fee of 10% of $400 = $40 is retained by Santosha

  • Student is eligible for refund of ($300 - $40 - $40 - $25) = $205 by return to credit card

  • Student is eligible for refund of $300 to student’s account credit at Santosha for use at other classes/services


3. Service Refunds - 24 hour prior cancellation required, or no refund at all

  • refunds are made to payment method received

  • refunds incur a staff processing fee of $25

  • credit card refunds incur a 10% charge of original paid amount, retained by Santosha

  • service pack partial attendance will be refunded as a percentage of the total paid (3 massages received of a 10 massage pack warrants a 70% refund, before fees)

  • refund to account credit at Santosha, rather than repayment to student, foregoes the credit card fee

Example Service Refund

For example, a client pays for an $80 massage and then chooses to cancel 2 days prior to appointment (not reschedule):

  • Staff fee of $25 is retained by Santosha

  • Credit card fee of 10% of $80 = $8 is retained by Santosha

  • Client is eligible for refund of ($80 - $25 - $8) = $47 to credit card

  • Client is eligible for refund of $80 to account credit at Santosha for other classes/services.


4. Teacher Training Refunds

Teacher training payments occur either by payment upfront (includes deposit), or by payment in deposit and installments. Only payment upfront is eligible for refund.

  • Students who did not pay upfront forfeit all deposits, installment fees, and all installment payments already paid at time of leaving program.

  • Credit card refunds will have a 5% charge in each direction of processing fees, (initial payment and refund), retained by Santosha

  • For all, deposits are non-refundable

Refund available for those who paid upfront is based on time length from start date of training, and must be a written (email) refund request.

Following amounts do not include non-refundable portions/fees listed above:

  • Weeks 1-2: 100% refund

  • Weeks 3-4: 75% refund

  • Month 2: 50% refund

  • Month 3 and after: 0 refund

Example Teacher Training Refund, student paid upfront in full

For example, a student enrolls in the Level 1 program and pays upfront in total, using a credit card.

In month 2, the student chooses to leave the program.

  • Student is eligible for 50% refund of tuition minus deposit and fees.

  • $300 deposit is retained by Santosha

  • 5% credit card fee of initial payment is retained by Santosha

  • If student chooses to have funds returned to credit card, an additional 5% of refund amount is retained by Santosha

Example Teacher Training Refund, student paid by deposit and monthly installments

For example, a student enrolls in the Level 1 program and pays with deposit and monthly installments.

In month 2, student chooses to leave the program.

Student forfeits deposit and the already paid installment payments, no refund is available.


5. Retreat Refunds

refunds are made to payment method received.

  • please consider transferring your paid amount to a friend as a gift, as retreats are difficult to schedule and refund

  • refunds incur a staff processing fee of $50

  • credit card refunds incur a 10% charge of original paid amount

  • refund to account credit at Santosha, rather than repayment to student, foregoes the above credit card fee

  • Following amounts do not include non-refundable portions/fees listed above:

    • 4 months prior notice = 100% refund

    • 3 months prior notice = 75% refund or 100% transfer to account credit for services/retail/classes/future retreats

    • 2 months prior notice = 50% refund or 75% transfer to account credit for services/retail/classes/future retreats

    • within 2 months notice = (we will unlikely fill your spot and will need to pay your costs) = 75% transfer to group classes only.